If your dashboard isn’t updating even though your Google Sheet has fresh data, here’s why and how to fix it.
Why this happens
Databox relies on the “Last Edit” timestamp of your Google Sheet to detect updates. If your sheet is updated automatically (e.g. via Google Forms, APIs, or scripts), the timestamp may not change. In that case, Databox assumes there’s no new data and skips the sync.
This can make your dashboards look outdated even though your sheet is populated with current information.
How to resolve it
Manual Fix
Click the Refresh icon on your Datablock.
Or toggle the date range of the Datablock to trigger a data sync.
Long-term Fix
Use a Google Apps Script to programmatically update the sheet’s “Last Edit” timestamp whenever your data changes.This ensures Databox detects updates even if they come from an automated source.
Follow this guide to set up the script: How to refresh a Google Sheet using Google Apps Script